Oh my goodness you guys have a completely broken set of tooling around support Though seemingly very nice people, which is appreciated.
I’m posting this here because I just don’t know what else to do. Please forward this to the people who need to know.
I received an email from your support/finance team on December 6th.
I then responded the same day (as the email says to please respond directly via email).
Thanks for reaching out :) It's not really two github accounts,
I just changed my username. It's actually something that i
think you're software team will need to make sure they handle.
I changed my github username from rgbrizzlehizzle to unredundant.
So what your system is viewing as two accounts is
really just one account that changed its handle.
Clearly, something in your zendesk config is broken, as I received this email today
Did you see our last email?
Could you please confirm if those accounts are both associated with your GitHub account?
If that's the case we'll need to fix the number of users in the account to allow the billing to be corrected.
Ok fine, I’ll go to zendesk and respond via the website. Except, when I click the zendesk ticket, it asks me to sign in, but doesn’t offer any way to sign in via Github (the way that I authenticate in Codacy). So i can’t sign in to respond. What am I supposed to do lmao. Please just give me my money back so I can be done dealing with this
EDIT: oh my goddddd I just got an error about “Sorry, new users can only put one embedded media item in a post.” so I had to delete some of the screenshots and post the plain text. Jeez what year is this. my god lol